Shipping & Handling

Domestic:

  • DHL Parcel services are picked up by DHL but delivered to you by your local post office (3-7 business days)
  • UPS Ground (2-7 business days), 3 Day Select (3 business days), 2-Day Express (2 business days), Standard Overnight Express (1 business day)
  • We ship to all contiguous states, APOs, FPOs, Alaska, Hawaii, Puerto Rico.
  • Free shipping applies only to the continental US for orders $50 (after promotional discounts) or more.

  Perishables & Meltables (example baking chocolates):

  • In zip/post codes deemed to be experiencing high temperatures, all perishables are shipped via express service (2-Day UPS).
  • Perishable items are sometimes shipped separately from non-perishable items.
  • There is a special handling charge for these items and free shipping rules DO NOT apply.

  International:

  • DHL Parcel Delivery for International orders.

Please note that on International orders ONLY, we:

  • Are NOT responsible for delays or lost shipments
  • Are NOT responsible for additional duties or taxes or charges
  • Do NOT ship perishables
  • Do NOT offer returns or exchanges or refunds
  • Do NOT ship to all countries. We DO ship to Canada and UK and a few select other countries. Please email us at info@olivenation.com to check whether we ship to a particular country.
 Please note:
  • These estimates are not guarantees of delivery.
  • Please add 1 day for order handling time.
  • Bulk and wholesale orders generally ship 3-5 days after placement.
  • Our USPS shipments are picked up and managed by DHL Express service. In some parts of the country this may lead to a 1 day delay.
  • We are unable to re-route packages once they have left our premises.
  • We will issue a refund for the order amount less shipping and handling fees when the package is returned to us by the carrier.
  • All non-perishable orders are shipped from Avon, MA.
  • Prices are based on total weight of the package and destination (Distance from Boston).
  • Orders are shipped after payments are received/cleared from the credit card issuing bank or PayPal or Amazon. Typically, the payments are received/cleared instantaneously, however, in some rare cases with PayPal or Amazon, the payment does not clear for a few days. In those few situations, the shipments are held until the payment clears. We thank you in advance for your patience.